We ship products to distribution area within Australia only. We use delivery service providers including Australia Post & other courier companies to help us get our products to you.

Dispatch Timeframes:

We try to process all orders within 24 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day. We ask for your patience as this handling period may vary, for example, if we have a high volume of orders. You acknowledge that we’re not liable for any delay in dispatch of your order.

When our orders are dispatched, you will receive an auto-generated email from us indicating the courier company we used, as well as the associated tracking number. If you did not receive the item within the estimated delivery period and the tracking number provided is not helping, please contact us.

Delivery Timeframes

We use courier delivery service and are aiming to deliver all orders with 1-3 days; However, delivery times will vary between orders largely dependent on the delivery service provider and the delivery destination – we’ll send you an email once your order is processed and you will receive tracking information to be able to track the parcel.

Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

Please note;

• We require signature on delivery, so someone need to be present at the destination to receive the item and sign the delivery docket
• Courier companies are not able to deliver the goods to PO Boxes and Parcel Lockers. So, please ensure you provide an accurate physical address to prevent any delay in processing your order.

Orders Lost in Transit

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.