Shipping policy

MADNICS PTY LTD delivers physical products within Australia. This policy explains delivery charges, estimated timeframes and how to get help with your shipment. All amounts are in Australian dollars and include GST.

Shipping at a glance

• Express delivery outside the Northern Territory is $16.50 for orders below $1,000 and free for orders of $1,000 or more.
• Northern Territory delivery charges apply, including on orders of $1,000 or more.
• The delivery estimates below include both order processing and courier transit time.
• For delivery assistance, email sales@madnics.com.au with your order number.

1. Delivery areas and shipping charges

The following rates apply to standard parcels delivered within Australia. The services available for your delivery address and the total delivery charge are shown at checkout before payment.

Destination	Order value including GST	Service	Shipping including GST	Estimated delivery including processing
Australia excluding NT	Below $1,000	Express	$16.50	1–4 business days
Australia excluding NT	$1,000 or more	Express	Free	1–4 business days
Northern Territory	Any order value	Express	$33.00	1–4 business days
Northern Territory	$1,000 or more	Standard	$22.00	2–8 business days

 

Free-shipping eligibility is based on the GST-inclusive product subtotal before the 1% bank-transfer discount. The discount does not remove free shipping from an otherwise eligible order. Free shipping under this offer is not available for Northern Territory deliveries or products requiring individually quoted specialised freight.

2. Order processing and delivery estimates

Our advertised delivery estimates include processing and transit time; do not add a separate processing period to the table above. Business days are Monday to Friday, excluding public holidays. Bank-transfer orders are dispatched after cleared funds are received.

Delivery estimates are indicative rather than guaranteed arrival dates. Actual timing can be affected by stock availability, your destination, public holidays, peak periods, severe weather and courier disruptions. Express shipping does not guarantee next-day delivery to every address.

If you need a product by a particular date, contact us before placing your order so we can check the available information.

3. Stock availability and order delays

Please check the stock information and any product-specific availability notice before ordering. If an item becomes unavailable or we become aware of a material delay, we will contact you with the available information and discuss an appropriate resolution.

If your order contains several products, contact us if you need to confirm whether they will arrive together. Any separate shipment arrangements and additional charges must be agreed with you before they are applied. This policy does not restrict any rights you have if goods cannot be supplied as agreed.

4. Dispatch updates and tracking

Use the dispatch and tracking information supplied for your order to follow its progress. Courier scans may not appear immediately after a shipment is booked. If you have not received tracking information, cannot access it or are concerned about a lack of movement, email us with your order number and we will help check the shipment.

A tracking estimate is guidance from the carrier and may change during transit. Please contact MADNICS if you need assistance resolving a delivery problem.

5. Delivery addresses and change requests

Check that your delivery address, postcode and contact details are correct before completing checkout. If you notice an error or need to request a change, email us as soon as possible. We will confirm whether the change can be made; it may not be possible after dispatch.

For PO boxes, parcel lockers, remote locations or addresses with access restrictions, contact us before ordering if you need to confirm that the selected service is suitable. Tell us about any delivery access requirements relevant to your order.

6. Bulky, heavy and specialised freight

Products requiring specialised freight, including a truck with a tail lift, require an individual delivery quote and are excluded from standard flat-rate and free-shipping offers. Any such requirement must be identified before purchase. Contact us before ordering so the delivery arrangements and total cost can be agreed.

A quoted delivery timeframe may depend on the courier, destination and access requirements. We will explain the applicable arrangements when providing the quote.

7. Delayed, missing, damaged or incorrect deliveries

If your delivery is overdue, tracking indicates delivery but you cannot locate the parcel, or an item arrives damaged or incorrect, contact us promptly. Provide your order number, tracking reference if available and a description of the problem.

For visible damage, photographs of the parcel, shipping label, protective packaging and affected item can help us investigate. Keep the packaging where practical while we review the issue. Do not continue using a product if you believe it may be unsafe.

We will investigate with the relevant parties and arrange an appropriate resolution. You can seek assistance from MADNICS rather than dealing only with the courier. A request to report an issue promptly or retain packaging does not impose a fixed deadline on your Australian Consumer Law rights.

8. Returns and delivery-related refunds

Our Refund Policy explains how to obtain a Return Authorisation (RA) number and distinguishes voluntary change-of-mind returns from faulty-product and other consumer-guarantee claims. Original delivery charges are non-refundable for approved change-of-mind returns; this restriction does not apply to remedies required under Australian Consumer Law.

9. Contact us

Email sales@madnics.com.au or call 02 8668 0030. Customer service hours are Monday to Friday, 9am–5pm Sydney time, excluding public holidays. Please include your order number in delivery enquiries.

Nothing in this policy excludes, restricts or modifies rights and remedies that cannot be excluded under Australian Consumer Law.