Terms of service

These are the Terms and Conditions of MADNICS PTY LTD trading as MADNICS (ABN 63 669 398 369) (“we”, “us”) on our website located at www.madnics.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

1. eCommerce

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example a pricing, product image or stock availability issues). MADNICS is not responsible for typographical errors. All typographical errors are subject to correction.

All product images may vary from the actual product. Images are only to be used as a point of reference. Also, All specials are while stock lasts and subject to change without notice.

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.

2. Payment

All prices are in Australian dollars and include GST. Delivery charges are shown separately at checkout before payment.

We accept PayPal, credit/debit card, bank transfer, Google Pay and Apple Pay. MADNICS does not add a payment-method surcharge.

A 1% discount applies to the whole order, including any delivery charge, when you pay by bank transfer. Free-shipping eligibility is assessed on the GST-inclusive product subtotal before the bank-transfer discount. Applying the discount does not remove free shipping from an otherwise eligible order. Follow the bank-transfer payment instructions and use your order reference so we can match payment to your order. Bank-transfer orders are dispatched after cleared funds are received.

3. Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances. We reserve the right to revoke any discount offer or coupon code at any time without notice.

4. Store Credit

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.

Store credit is redeemable for products sold by us on our Website only and can’t be applied to postage on an order. You’ll need an account on our Website to receive and redeem store credit. If you don’t already have an account on the Website, you’ll need to create one prior to store credit being provided.

Store credit can be redeemed for three (3) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced, or refunded. Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

5. Shipping and delivery

Delivery charges, order thresholds and estimated delivery times are set out in our Shipping Policy, which forms part of these terms. All customer-facing delivery charges include GST. Contact sales@madnics.com.au if an order is delayed, damaged or missing so we can investigate and arrange an appropriate resolution. Nothing in these terms limits rights under Australian Consumer Law.

6. Order Amendment or Cancellation by customer

We cannot guarantee changes to your order can be made once it has been paid for. An order cannot be amended or cancelled without prior written approval from MADNICS. Changing of shipping address, product, or quantity after you have paid are examples of amendments that need prior approval from us. You may not assume that we must do so upon receiving your request. We reserve the right to approve or reject any requests for order amendment or cancellation based on your reasons; whether the time you provided for us to make the amendment or cancellation is reasonable; and presence of any delay from our side causing this request.

Please note that while your emails are important to us, they may not be read immediately after they are sent, so we do not assume responsibility for amending or cancelling on grounds that you emailed us shortly after paying for the order. If your order has already been shipped, you may return your order in accordance with our Warranty Returns Policy. We may also charge additional shipping costs if we need to resend your parcel for reasons including but not limited to the customer's change of mind, an incorrect address, the parcel being unclaimed, or a purchase made in error.

7. Order Cancellation – by MADNICS

We reserve the right to cancel orders any time at our own discretion. If you have already paid for the order, we will issue a full refund or offer an equivalent or substitute product to you at our agreed price.

If a product becomes unavailable, we may cancel the order and either offer you a substitute model or refund your payment as soon as possible.

8. Events beyond control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

9. Advice and information

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturer warranties are additional to statutory rights. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified. See our Returns, Refunds and Warranty Policy for the return process and voluntary change-of-mind conditions.

11. Returns and refunds

Our Returns, Refunds and Warranty Policy forms part of these terms. Email sales@madnics.com.au to request approval, an RA number and return instructions. Approved voluntary change-of-mind returns are subject to the stated 14-day request period, sealed-condition requirements, 15% restocking fee and freight conditions. Statutory faulty-product remedies are separate and are not restricted by those conditions. Approved refunds are issued within 10 business days of receiving the returned item.

12. Intellectual property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

13. Dispute resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in NSW (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

14. Variation

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

15. Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

16. Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

17. Jurisdiction

As we are based in NSW, these terms will be governed by the laws of NSW. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of NSW and courts of appeal from them.

Company Name: MADNICS PTY LTD

ABN: 63 669 398 369

Trade Name: Madnics

Business Address: 20 Innesdale Road, Wolli Creek NSW 2205, Australia

Email: sales@madnics.com.au

Phone: +61286680030

Operating Hours: Mon - Fri 9:00am - 5:00pm (AEST).