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Terms & Conditions

 

These are the Terms and Conditions of MADNICS PTY LTD trading as MADNICS (ABN 63 669 398 369) (“we”, “us”) on our website located at www.madnics.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

 

1-     eCommerce

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example a pricing, product image or stock availability issues). MADNICS is not responsible for typographical errors. All typographical errors are subject to correction.

All product images may vary from the actual product. Images are only to be used as a point of reference. Also, All specials are while stock lasts and subject to change without notice.

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.

 

2-     Payment

All prices are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). All prices are not inclusive of shipping cost. Shipping cost is shown separately and is calculated based on your location and product type. You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our website. No refund will be applicable if a product you have purchased becomes available at a lower price.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by:

  • PayPal: Use as direct transfer from your PayPal account to our PayPal account; or Use as a payment gateway and pay by Visa or Mastercard. Surcharge may be applied at check out. MADNICS reserves the right to change the rate without prior notice.
  • Stripe: Use as a payment gateway and pay by Visa or Mastercard. Surcharge may be applied at check out. MADNICS reserves the right to change the rate without prior notice.
  • Electronic Transfer (bank deposit, internet bank transfer, internet payment): Payment will only be processed when all necessary information is provided. Please make sure you have assisted in providing the correct information on all necessary fields.
  • Credit Cards: this will be processed via CommBank service.

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as PayPal, Stripe or CBA), which are available on their respective websites. You understand that these services are provided by third parties and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third-party provider on our Website, please contact them directly.

PayPal and credit card payments are processed instantly the moment you click confirm order button. If the payment has been processed, verified, and confirmed by PayPal or CommBank, we will send you a payment confirmation email along with the tax invoice attached.

Electronic Transfer may take up to 3 business days for payment confirmation. Please take this into consideration when you choose this payment method.

 

3-     Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances. We reserve the right to revoke any discount offer or coupon code at any time without notice.

 

4-     Store Credit

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.

Store credit is redeemable for products sold by us on our Website only and can’t be applied to postage on an order. You’ll need an account on our Website to receive and redeem store credit. If you don’t already have an account on the Website, you’ll need to create one prior to store credit being provided.

Store credit can be redeemed for three (3) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced, or refunded. Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

 

5-     Postage and delivery

We post products to distribution area within Australia only. We use delivery service providers to help us get our products to you.

-       Dispatch Timeframes:

We process all orders within 24 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day. We ask for your patience as this handling period may vary, for example, if we have a high volume of orders. You acknowledge that we’re not liable for any delay in dispatch of your order.

When our orders are dispatched, you will receive an auto-generated email from us indicating the courier company we used, as well as the associated tracking number. If you did not receive the item within the estimated delivery period and the tracking number provided is not helping, please contact us.

 -       Delivery Timeframes

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider and the delivery destination. As a guide, here is Australia Post estimated delivery time frame once we dispatch the order.

Region

Estimated Delivery

SYDNEY

1-2 days

NSW/ACT

1-3 days

VIC

2-5 days

QLD

2-5 days

SA

3-5 days

WA

3-6 days

NT

4-6 days

TAS

3-6 days

 

-        Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

 -       Orders Lost in Transit

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

-       Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

 

6-     Order Amendment or Cancellation by customer

We cannot guarantee changes to your order can be made once it has been paid for. An order cannot be amended or cancelled without prior written approval from MADNICS. Changing of shipping address, product, or quantity after you have paid are examples of amendments that need prior approval from us. You may not assume that we must do so upon receiving your request. We reserve the right to approve or reject any requests for order amendment or cancellation based on your reasons; whether the time you provided for us to make the amendment or cancellation is reasonable; and presence of any delay from our side causing this request.

Please note that while your emails are important to us, they may not be read immediately after they are sent, so we do not assume responsibility for amending or cancelling on grounds that you emailed us shortly after paying for the order. If your order has already been shipped, you may return your order in accordance with our Warranty Returns Policy. We may also charge additional shipping costs if we need to resend your parcel for reasons including but not limited to the customer's change of mind, an incorrect address, the parcel being unclaimed, or a purchase made in error.

 

7-     Order Cancellation – by MADNICS

We reserve the right to cancel orders any time at our own discretion. If you have already paid for the order, we will issue a full refund or offer an equivalent or substitute product to you at our agreed price.

If a product becomes unavailable, we may cancel the order and either offer you a substitute model or refund your payment as soon as possible.

 

8-     Events beyond control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

 

9-     Advice and information

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.

 

10-Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

  • replacement of the product;
  • repair of the product;
  • payment of the cost of having the product repaired; or
  • such other fair and reasonable remedy as we are ready and willing to provide.

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

To make an ACL-related claim, please contact us atinfo@madnics.com.au

 

11-Refund Procedure

If your goods are damaged or defective in any way on delivery, please contact us at support@madnics.com.au as soon as possible to arrange a suitable remedy, such as return, exchange or refund.

Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be within 30 days from the delivery date.

Refunds will only be made to the original PayPal or bank account of purchase. If you paid with credit card, the refund will be made to the linked PayPal account. If you do not have a PayPal login, you can contact your credit card issuer for more details.

 

12-Intellectual property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

 

13-Dispute resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in NSW (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

 

14-Variation

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

 

15-Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

 

16-Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

 

17-Jurisdiction

As we are based in NSW, these terms will be governed by the laws of NSW. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of NSW and courts of appeal from them.

 

This document was last updated: 1/07/2023